Corporate Training

Superior Employee Development
Eliminates Knowledge Gaps for Your Growing Business

What opportunities is your organization missing
due to training gaps and underperforming employees?

In today's fast-changing marketplace,
can you afford to not develop employee talent?

EXCELLENCE ZONE custom designs a total employee development experience. We close training gaps with an approach that makes learners’ feel respected and affirmed.

Use of adult learning principles
Selection of specific activities to reinforce content and maintain engagement
Creation of an atmosphere that lets learners relax, feel special, and have fun
Information is presented in bite-sized chunks to prevent "brain overload"
Time for learners to digest new learning is built-in
Pre-training communication to increase anticipation and show benefits of new learning
Post-training follow up, reminders and encouragement compel application of learning

How EXCELLENCE ZONE brings joy to employee development.

"Thank you for your Excellence! The exceptional organization and communication of Ms. Allen made it easy to find success. Her preparation shows that she goes the extra mile. The rest is just icing on the cake. Being prepared and proactive is a must in my life and I was grateful to have an instructor who does the same."
-- Anita Pratt, student

Employee Development and Training Options

Business Communication

All aspects of effective business communication are reviewed: verbal, written and electronic.
.

"Judith Allen’s communication reveals that she is a strong adherent of the principles of clear business communication that I profess. In addition to expertise, she brings a quality of charm to her work in this discipline.”
-- Mary Ellen Guffey, EdD, Professor Emerita of Business, Los Angeles Pierce College, author of Business English, Essentials of Business Communication, and Business Communication: Process and Product.

Customer Service

We provide a toolbox of practical ideas that employees can use to increase mastery of customer interactions.

Employee Empowerment

Inspiring techniques to instill joy and empowerment in the workplace are covered. Employees feel pride in their work and rediscover their own enjoyment.

Media Relations

Role plays for typical situations encountered ensure that your team represents your company accurately, effectively and with poise before traditional and social media.

Motivation

Employees will desire to be high performers and to act from their best selves in performing their work.

“Judy Allen is one of the best instructors and program facilitators I have encountered. Her preparation and intelligent approach help participants grasp new concepts, and her warmth and energy ensure they enjoy the process.”
-- Ben Holbert, Principal, Holbert Enterprises, LLC

“I have witnessed Judy’s drive for excellence, both as a training instructor and training consultant. Lakeland’s Center for Business and Industry has been well served by her professionalism, detail orientation and thorough approach.”
-- Gretchen Skok DiSanto, former Director, Center for Business and Industry, Lakeland Community College, Kirtland, Ohio"

Your customers' needs change at warp speed.
If your employees cannot serve them, competitors will step up.

EXCELLENCE ZONE brings the strategy-- and the fun – to employee training.

Partner with EXCELLENCE ZONE for employee training -- and let the excellence begin

Underperforming employees represent your business.
Can you afford to NOT develop employees’ talents?

Request Free Training Booklet

“All About Employee Training Excellence Blog

Are Your Employees Representing…or Hurting Your Brand?

Do your employees represent your brand, or are they showing up for work, exerting minimal effort and collecting a paycheck?

I occasionally buy coffee from a well-known fast-food restaurant. Unfailingly – regardless of the specific restaurant in the chain -- the cashier greets me with a deadpan face and recites with zombie-like fervor, “Wulmicdon. Maitak ya odor?”*

In a contrasting experience, after writing a complimentary letter about an employee who provided me with great service, Jeff Heinen of Heinen’s Fine Foods in Northeast Ohio contacted me and mentioned “Our employees are our greatest asset.”

These two experiences show how growing businesses do and do not skillfully nurture their human resources to advance their brand.

TRAINING GAP: VISION IN CHALLENGE

“Employees are not actively encouraged to excel, to be more efficient, to “join up” with the organization, or to think of better ways to perform their duties, and thus they do not represent the best of your brand.”

The dismal customer touch point I described above is more common than managers want to admit. Far too often employees remain on your payroll as long as they are fulfilling their minimal duties and do not cause problems. They are not actively encouraged to excel, to be more efficient, to “join up” with the organization, or to think of better ways to perform their duties, and thus they do not represent the best of your brand. There exists a training gap where many employees cannot “see” and understand how their role in your organization can help them grow.

If you looked at your employees vs. your competitor’s, how would they compare in energy, knowledge, personality, and fulfilling duties beyond their stated job description? In these times of tight competition, these soft skills often make the difference selecting one vendor vs. another. Yes, specific subject matter expertise is crucial (you do not want your beautician performing your heart surgery or your cardiologist giving you a perm), but in our competitive global market place the organization that can provide a happy touch point and make customers feel good consistently is the one that will survive and thrive.

WANTED: SOFT SKILLS

You do not need to be an “Undercover Boss” in order to suss out how your employees’ interactions with customers are failing your brand. “Soft skills” are listed in most surveys of HR managers as one of the m ost desired qualities sought in new hires.

These skills used to be covered in “home training” and were reinforced in churches and K-12. For a variety of reasons, soft skills are no longer as prevalent or reinforced as they were the past. Thus you must fill in the training gaps for this crucial area.

Are your employees encouraged to excel to be more efficient, more creative and think of new ways to do their work?

DEVELOP YOUR EMPLOYEES NOW
Are all of your employees -- regardless of whether English is their first language, regardless of how shy or confident they are, regardless of whether they possess subject matter expertise -- are they good representatives of your organization’s brand, and are they communicating your mission? If you asked employees to state your company’s mission, could they do this?

Your brand cannot wait for your employees to “get it” on their own; you must take action now to enlarge their vision of how being an enthusiastic, engaged team member is in their best interest.

Thank you for reading. I wish you continued success and excellence.
Judy, Judith C. Allen, President, Excellence Zone Marketing Strategies, Inc.

Next time we will share information on more ideas for employee excellence. Please join us!
The “All About Employee Training” blogs provide service to decision makers for growing businesses. I would like for you to know me, my flava and how I do biz. Please advance our community by sharing your questions and observations in our comments section.

*”Welcome to McDonalds. May I take your order?”